As an Organization Admin, you will see a difference in your Org Analytics compared to other user roles. Organization Admins can see the Analytics for all Accounts in their Organization.
The main dashboard view displays analytics for all of your TextUs accounts across the Organization. It will open by Default in the Chart view of the Last 7 days.
- Sent - all outbound messages
- Delivered - messages sent by TextUs and successfully delivered to the carrier
- Unconfirmed - messages sent by TextUs but have not received a confirmation of delivery
- Bounced - messages sent by TextUs but not successfully delivered to the carrier
- Responses - inbound messages received within 24 hours of an initial outbound message
- Received - all inbound messages
Downloading Data from the Table View
To download data you will need to change to the Table View.
Selecting "Table" from the dropdown gives you two reports to download.
The first is all messages sent by your Organization, called "Messages over Time"
The second is for each TextUs Account you have within the time frame already selected.
Individual Account Analytics
You can Search by Account in the top left for any specific account you wish to see analytics for. Please note that the dropdown only includes the first 25 Accounts in alphabetical order. You will need to search for an Account by name if you do not see it appear in the list.
Once you select that Account, you will be shown just the analytics for that TextUs Account.
This screenshot shows how we have selected Abby Craig's account to view:
The default setting is set to be the Chart views. You will see two displayed. The first shows the messages:
The second chart shows the number of messages each user on the Account has sent:
If you have Multi-User Accounts and want to see what each user in the Account (or branch) has sent, you will need to visit the individual Account like before:
Here you will see the same "Messages over Time" but the second Table to download will be for the users in that Account:
Broadcasts can only be pulled at the Account level and you will click the "Messages" button to change to that view:
They can be viewed (and downloaded) as a Table:
Or they can be viewed as a Chart:
Changing the Date Range
By default when you enter the Analytics report you will see data for the last seven days.
To change that simply click on the Last 7 Days: