TextUs Voice

Support avatar
76 articles in this collection
Written by Support
Mobile App

Sending log for Troubleshooting

Support avatar
Written by Support
Updated over a week ago

Placing call iPhone

Support avatar
Written by Support
Updated over a week ago

Splitting Calls iPhone

Support avatar
Written by Support
Updated over a week ago

Merging Calls iPhone

Support avatar
Written by Support
Updated over a week ago

Handling a video call iPhone

Support avatar
Written by Support
Updated over a week ago

Transferring a Call iPhone

Support avatar
Written by Support
Updated over a week ago

Place second call iPhone

Support avatar
Written by Support
Updated over a week ago

Accessing Voicemail

How to access voicemail
Support avatar
Written by Support
Updated over a week ago

Placing a call on Mobile app android

How to place a call on the mobile app android
Support avatar
Written by Support
Updated over a week ago

Handling a Video Call

How to do a video call
Support avatar
Written by Support
Updated over a week ago

Answer an incoming call

How to answer an incoming call
Support avatar
Written by Support
Updated over a week ago

Sending an IM on the mobile app

How to send an IM on the mobile app
Support avatar
Written by Support
Updated over a week ago

Splitting Calls after a merge

How to split a call after merging
Support avatar
Written by Support
Updated over a week ago

Merging Calls android app

How to merge calls on the android app
Support avatar
Written by Support
Updated over a week ago

Transferring a call android app

How to Transfer a call
Support avatar
Written by Support
Updated over a week ago

How to bring up the DTMF keypad on an active call

How to bring up the DTMF on an active call mobile app
Support avatar
Written by Support
Updated over a week ago

Swap between calls

How to swap between calls
Support avatar
Written by Support
Updated over a week ago

Placing a second call (andoird)

How to place a second call
Support avatar
Written by Support
Updated over a week ago

Adding a video call android

How to add video to an existing call
Support avatar
Written by Support
Updated over a week ago

Redail Function on the Mobile App

How to redial a number easily
Support avatar
Written by Support
Updated over a week ago
Troubleshooting

I Can't Hear the Other Person on the Line

Can't hear other party on the call
Support avatar
Written by Support
Updated over a week ago

Verizon 3-Way Calling issue

Support avatar
Written by Support
Updated over a week ago

Getting Busy Signal When Calling My Number

When someone dials my number, they get a busy signal.
Support avatar
Written by Support
Updated over a week ago

Poor Call Quality When Dialing International Numbers

Calling out of country numbers and call quality is bad
Support avatar
Written by Support
Updated over a week ago

Why am I experiencing a long period of dead silence when I dial a number?

Dead silence when dialing a number
Support avatar
Written by Support
Updated over a week ago

Calling a Valid Number and Getting a "Number Does Not Exist" Message

Calling a number and getting it does not exist message
Support avatar
Written by Support
Updated over a week ago

Monitoring Internet for Best Quality

Help on monitoring call Quality
Support avatar
Written by Support
Updated over a week ago

No Dial Tone when Picking Up the Receiver

Issues with no dial tone when trying to dial out
Support avatar
Written by Support
Updated over a week ago

3-Way Call Quality

Possible reasons for 3-way call quality being poor
Support avatar
Written by Support
Updated over a week ago

Phone Does Not Ring When Its Called

Possible reasons as to why your phone does not ring when dialed
Support avatar
Written by Support
Updated over a week ago

Incorrect Number Showing on Phone

Describes why the number differs on the phone than what was dialed
Support avatar
Written by Support
Updated over a week ago

Call Quality Bad with a Certain Number

Problems when dialing a certain number
Support avatar
Written by Support
Updated over a week ago

Buzz or Static while on a Call

How to fix Buzzing or static while on a call
Support avatar
Written by Support
Updated over a week ago

Echo Issues Within the Voice Platform

How to fix Echo coming from the call
Support avatar
Written by Support
Updated over a week ago

VoIP Quality Issues

Call Quality drops sometimes throughout the day
Support avatar
Written by Support
Updated over a week ago