FAQ

Support avatar
20 articles in this collection
Written by Support

How do I reset my password?

Support avatar
Written by Support
Updated over a week ago

Why is my screen blank?

All I can see is my phone number and name in the top right corner.
Support avatar
Written by Support
Updated over a week ago

Why won’t my spreadsheet upload?

Support avatar
Written by Support
Updated over a week ago

What are the spreadsheet requirements to import contacts?

Support avatar
Written by Support
Updated over a week ago

Why are my messages red and saying "Not Delivered"?

Support avatar
Written by Support
Updated over a week ago

Why can't I scroll past 25 or 50 contacts or conversations?

Support avatar
Written by Support
Updated over a week ago

How do I turn on my desktop notifications?

Turning Chrome notifications on
Support avatar
Written by Support
Updated yesterday

How do I turn off my desktop notifications?

Support avatar
Written by Support
Updated over a week ago

How do I change my email notification settings?

Support avatar
Written by Support
Updated over a week ago

Will a Group Broadcast reply go to the entire group?

Support avatar
Written by Support
Updated over a week ago

Why are my messages different colors?

Support avatar
Written by Support
Updated over a week ago

Why do all my messages appear orange when I try send them?

Support avatar
Written by Support
Updated over a week ago

Will I be notified when the recipient has read my message?

Support avatar
Written by Support
Updated over a week ago

I try to enter a new number but it tells me “Number already exists” and then I can’t find it?

Support avatar
Written by Support
Updated over a week ago

I changed my phone number, how can I update my account?

Support avatar
Written by Support
Updated over a week ago

How long will it take for my Account to be created?

Support avatar
Written by Support
Updated over a week ago

Why is TextUs is running slow?

Support avatar
Written by Support
Updated over a week ago

Why can't I add a picture to my Broadcast message?

While you can add pictures to individual messages, you cannot add them to your group Broadcasts.
Support avatar
Written by Support
Updated over a week ago

How do I know that my Broadcast was successfully scheduled?

Support avatar
Written by Support
Updated over a week ago

What internet browsers do you support?

Support avatar
Written by Support
Updated over a week ago