If a user texts you and expresses that they would like to opt out of your messages, you will need to honor this request.
Steps to Opt-Out a Contact
- Open the Contact's conversation.
- Click the three small dots to the left of their name
- Click on Opt-Out Contact
- Press OK on the Pop-up that appears on your screen
- Confirm the Contact is opted out by checking the Send icon has changed from green to grey
Steps to Opt-In a Contact
- Repeat the above process and select "Request Opt-In"
- Or attempt to send a message and then click "Request Opt-in"