If a user texts you and expresses that they would like to opt out of your messages, you will need to honor this request.

Steps to Opt-Out a Contact

  1. Open the Contact's conversation.
  2. Click the three small dots to the left of their name
  3. Click on Opt-Out Contact
  4. Press OK on the Pop-up that appears on your screen
  5. Confirm the Contact is opted out by checking the Send icon has changed from green to grey

Steps to Opt-In a Contact

  1. Repeat the above process and select "Request Opt-In"
  2. Or attempt to send a message and then click "Request Opt-in"
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