If a user texts you and expresses that they would like to opt out of your messages, you will need to honor this request.

Steps to Opt-Out a Contact

  1. Open the Contact's conversation.
  2. Click the three small dots to the left of their name
  3. Click on Opt-Out Contact
  4. Press OK on the Pop-up that appears on your screen
  5. Confirm the Contact is opted out by checking the Send icon has changed from green to grey

Steps to Opt-In a Contact

Repeat the above process and select "Request Opt-In" or you can attempt to send a message and then click "Request Opt-in"

TextUs also supports automatic opt-outs and opt-ins. Click here for the listed of supported words.

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