TextUs Voice

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42 articles in this collection
Written by Shawn Briggs and Chris Sheeley

How to Answer a Call Waiting on the Polycom VVX300/311

This is a how to guide for the Polycom VVX300/311
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Written by Shawn Briggs
Updated this week

How to transfer a call on the Polycom VVX300/311

This is a how to guide for the Polycom VVX300/311
Shawn Briggs avatar
Written by Shawn Briggs
Updated this week

How to make a Conference Call with the Polycom vvx300/311

This is a how-to-guide for Polycom vvx300/311
Chris Sheeley avatar
Written by Chris Sheeley
Updated this week

CDR Analysis

How to get to and use the CDR Analysis Tool within the admin portal
Chris Sheeley avatar
Written by Chris Sheeley
Updated over a week ago

Plantronics Headsets for Polycom Phones

Shawn Briggs avatar
Written by Shawn Briggs
Updated over a week ago

Why should I consider TextUs Voice?

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Written by Shawn Briggs
Updated over a week ago

How to Install the TextUs Softphone on a PC

Install Softphone on PC
Chris Sheeley avatar
Written by Chris Sheeley
Updated over a week ago

Getting Busy Signal When Calling My Number

When someone dials my number, they get a busy signal.
Chris Sheeley avatar
Written by Chris Sheeley
Updated over a week ago

TextUs SmartPBX Admin QRG

Quick Reference Guide for the TextUs SmartPBX Portal for Admins
Shawn Briggs avatar
Written by Shawn Briggs
Updated over a week ago

How do I know when my number has been transferred over to TextUs Voice?

Porting FAQ
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Written by Shawn Briggs
Updated over a week ago

When should I cancel my old voice service?

Porting FAQ
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Written by Shawn Briggs
Updated over a week ago

How much does it cost to port my voice number to TextUs?

Porting FAQ
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Written by Shawn Briggs
Updated over a week ago

Porting An International Number For TextUs Voice

Porting FAQ
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Written by Shawn Briggs
Updated over a week ago

Where can I assign numbers once they are ported to TextUs Voice?

Porting FAQ
Shawn Briggs avatar
Written by Shawn Briggs
Updated over a week ago

Poor Call Quality When Dialing International Numbers

Calling out of country numbers and call quality is bad
Chris Sheeley avatar
Written by Chris Sheeley
Updated over a week ago

Why am I experiencing a long period of dead silence when I dial a number?

Dead silence when dialing a number
Chris Sheeley avatar
Written by Chris Sheeley
Updated over a week ago

Calling a Valid Number and Getting a "Number Does Not Exist" Message

Calling a number and getting it does not exist message
Chris Sheeley avatar
Written by Chris Sheeley
Updated over a week ago

Porting a Google Voice Number to Textus Voice

Porting FAQ
Shawn Briggs avatar
Written by Shawn Briggs
Updated over a week ago

Making Calls Out of the Office

How to make calls out of the office
Chris Sheeley avatar
Written by Chris Sheeley
Updated over a week ago

How do I move my existing voice number over to TextUs?

Brief overview of how to port your number to TextUs Voice
Shawn Briggs avatar
Written by Shawn Briggs
Updated over a week ago

Monitoring Internet for Best Quality

Help on monitoring call Quality
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Written by Chris Sheeley
Updated over a week ago

No Dial Tone when Picking Up the Receiver

Issues with no dial tone when trying to dial out
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Written by Chris Sheeley
Updated over a week ago

3-Way Call Quality

Possible reasons for 3-way call quality being poor
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Written by Chris Sheeley
Updated over a week ago

Phone Does Not Ring When Its Called

Possible reasons as to why your phone does not ring when dialed
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Written by Chris Sheeley
Updated over a week ago

Incorrect Number Showing on Phone

Describes why the number differs on the phone than what was dialed
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Written by Chris Sheeley
Updated over a week ago

Call Quality Bad with a Certain Number

Problems when dialing a certain number
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Written by Chris Sheeley
Updated over a week ago

Voice System Implementation/Timeline

This is a TextUs guide to help you answer Voice implementation questions.
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Written by Shawn Briggs
Updated over a week ago

Buzz or Static while on a Call

How to fix Buzzing or static while on a call
Chris Sheeley avatar
Written by Chris Sheeley
Updated over a week ago

Echo Issues Within the Voice Platform

How to fix Echo coming from the call
Chris Sheeley avatar
Written by Chris Sheeley
Updated over a week ago

VoIP Quality Issues

Call Quality drops sometimes throughout the day
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Written by Chris Sheeley
Updated over a week ago

I Can't Hear the Other Person on the Line

Can't hear other party on the call
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Written by Chris Sheeley
Updated over a week ago

TextUs Network Requirements For Voice

These are the minimum specs for your current network that is needed to run TextUs Voice
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Written by Shawn Briggs
Updated over a week ago

TextUs Voice & Session Border Controllers

Benefits of Installing a Session Border Controller (SBC)
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Written by Shawn Briggs
Updated over a week ago