The following document walks through the process once you sign a new Voice contract.
#1 Implementation Timeline
Signed contract - You will receive a contract for your TextUs Voice services. Once we receive them back from you will will get started on building your new phone system.
#2 Bill Copy & LOA
Once these are received it can take up to 3 weeks for numbers to go live on the new system.
During that time we will program any hard phones/softphone and get the users built in the system
#3 Implementation doc
To be filled out by customer and reviewed before go live date to ensure that the new phone system is programmed correctly.
You will receive ample training on the Voice and Texting apps a day or two before your go live date.
#5 Go live date
Once we receive a date confirmation for porting your number(s) we will coordinate with you so you have a smooth transition. You can expect to have a roughly 30 min down time while your number(s) are moved over the the new system.